Refund Policy
At HarvestFieldBrowse we are committed to delivering fresh meals and a satisfying dining experience. If you are not completely happy with your order, this Refund Policy explains how we handle refunds, exchanges and credits for orders placed through harvestfieldbrowse.xyz. This policy applies to dine-in, takeout and delivery orders from our pizzeria.
Eligibility
Refunds and exchanges are considered when a product is significantly not as described, spoiled, missing items, or if the order was not delivered within the promised time window. To qualify, customers must contact us within 48 hours of receiving the order with clear details and, when possible, supporting evidence such as photos. We reserve the right to request return of unused items in their original packaging for analysis where applicable.
Timeframes
Refunds are processed within 5–10 business days after approval. In some cases, credits may be issued to the original payment method or as a £-denominated credit for future purchases on HarvestFieldBrowse. For delivery orders, refunds reflect only the price paid for the affected items, excluding any delivery charges unless the delivery issue is our fault.
What is eligible for a refund
Eligible issues include: incorrect items sent, items missing from the order, significant deviations from the described dish, and food safety concerns such as spoilage or improper storage upon delivery. We may offer alternatives such as a replacement dish or a credit for future orders when appropriate. Please note that portions and presentations may vary slightly due to seasonal ingredients; minor variations do not qualify for refunds.
Non-eligible items
Refunds are not available for completed orders where the customer has reported a preference or quality issue that does not affect safety or core product integrity. Purchased beverages that are unopened and remain sealed are generally not refundable, except in cases of spoilage or incorrect items. Opened foods, sauces, or catering items may only be refunded or exchanged at our discretion and with managerial approval.
Delivery issues
If you experience a late delivery or missing items, please contact us as soon as possible. We will investigate with our delivery partner and determine a fair resolution, which may include a replacement item, a discount on a future order, or a refund for the affected portion. For in-house dining, if your experience is unsatisfactory, inform the staff promptly so we can take action immediately.
How to request a refund
To start a refund request, please reach out via harvestfieldbrowse.xyz or call +44 20 7946 0958 with your order number, date, and a description of the issue. Include any supporting evidence such as photos. Our team will acknowledge your request within 1–2 business days and provide instructions for return or remedy if required. Refunds are issued to the original payment method or as a store credit within the stated timeframe.
Changes to the policy
We may update this Refund Policy from time to time to reflect changes in our services, menus, or operating requirements. The latest version will be posted on harvestfieldbrowse.xyz and will become effective immediately upon posting. Last updated: October 13, 2025.
Contact information
For any questions about refunds or your order, please contact us at +44 20 7946 0958 or visit our site harvestfieldbrowse.xyz for additional support. We value your satisfaction and will work with you to resolve issues promptly. Thank you for choosing HarvestFieldBrowse for your pizza cravings.